Who is Horizons Unlimited Travel?
Horizons Unlimited Travel was established in 1954 as a full service travel agency. We are a privately held company owned and operated by Quentin Carmichael. For over 45 years we have been supporting the needs of the leisure as well as the corporate traveler.
Our success has been primarily due to our ability to offer the warm personalization of a neighborhood agency with the service of a "presumed" larger agency. Our experienced team members provide the quality of service you and your team deserve. We also provide on-going training to all of our team members to keep them "up to date" on travel systems, regulations and new experiences to present to the corporate traveler. On average our agents have been with Horizons 8.6 years.
Because of our strong partnerships with our preferred travel suppliers, we are able to guarantee the lowest possible rate alternatives.
Our Mission
To provide each of our clients with the highest return on cost savings for travel services, while maintaining the highest level of customer service and satisfaction. We will do everything in our power to ensure that each of our clients is fully satisfied. We will work as a partner with our clients in meeting their company goals and be a valuable asset in managing their travel needs.
What can Horizons Unlimited Travel offer your company?
- Our personalized service and experience allow us to offer you:
- The highest level of automation and corporate travel services
- A team-based corporate servicing program including dedicated travel specialists
- Access to Horizons' negotiated airline, car rental & hotel discount programs
- Automated quality assurance program to ensure travel policy compliance
- A customized travel management reporting program sent to our customers electronically
- The ability to assist in developing, enhancing and implementing your corporate travel policy
- 24-hour emergency travel services - serviced by our own employees
- Continuous review of Horizons' current discount programs to ensure significant cost savings
- A meetings and incentives division - currently handling groups starting as small as 10 attendees and as large as 21,000
- A full service leisure travel division to handle your vacation travel needs- located in multiple locations throughout Massachusetts
- Ticketing options for onsite operations
- On-line booking system, HorizonsNet
- Pro-active team based client services
- On-going negotiations with airlines, car rental and hotel vendors to establish corporate discount programs, based on volume
- Customized electronic travel management reports to meet your companies requirements
- Corporate travel policy development, enhancement and/or implementation
- Assistance with meetings planning and group incentives
- Reviewing Corporate Payment Options to better manage travel expenses
- Prompt electronic and paper ticket delivery
- On-line booking system, HorizonsNet
- After hours toll-free national and international reservations services
- International rate desk (guaranteed lowest fares and last seat availability)
- VISA and Passport services
- On-line access to travel itinerary, 24 hours, 7 days a week